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What Our Legal Terms Mean for Your Account

Before you fund your account through GCash, Maya, or InstaPay and start exploring the lobby, these legal terms set out exactly what you agree to and what we commit to in return.

Account Eligibility RulesData Protection CommitmentsGCash, Maya, InstaPay Payment TermsJurisdiction-Dependent AccessYour Rights and Contact Paths
winph123 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have questions about your rights under these terms, need to request a copy of your account data, or want to dispute a decision made about your account, our support team handles legal and policy queries directly. Raise your concern through any of the channels below and we will route it to the right team.

Team online

Live Chat

Open a live chat session from the account dashboard to raise a legal query in real time. Our team will log your concern and respond with a reference number.

Email Support

Send detailed legal or data-access requests to our support email. Include your registered account name and the specific policy section your query relates to.

Account Help Centre

The Help Centre inside your account lists current policy documents, dispute steps, and escalation paths for unresolved concerns about eligibility or payments.

HOW WE PROTECT YOU

Data Handling, Security and Account Retention

Your account data is not shared with third parties outside of what is required for payment processing through GCash, Maya, or InstaPay and any identity verification we are legally required to conduct. Here is how we handle the four areas that matter most to your privacy and account security.

Data We Collect and Why

We collect registration details, transaction records and device identifiers. This data is used solely for account management, payment processing and fraud prevention — nothing else.

Cookie and Session Policy

Cookies keep your session active while you browse the lobby or process a GCash deposit. You can manage cookie preferences through your browser; blocking all cookies may limit account functions.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including messages that claim to be from our support team.

Data Retention and Deletion Requests

Account data is retained while your account remains active and for the period required by applicable law after closure. Submit a deletion request via email support and we will confirm the outcome in writing.

Common Legal Questions from Our Players

These are the legal and policy questions we hear most from players in the Philippines. Each answer reflects how our terms actually work — not generic boilerplate.

Eligibility depends on local law and is available only where Philippine law permits it for qualified individuals. You must confirm your eligibility at registration, and we may ask for identity verification at any point.

Account terms are jurisdiction-dependent. Any dispute arising from account activity will be handled under the legal framework applicable to your location. Contact support to initiate a formal dispute process.

Yes. Send a written data-access request to our support email with your registered account name. We will confirm receipt and provide the relevant data summary within the timeframe required by applicable law.

Each rail has its own clearing rules. GCash and Maya transactions process within their e-wallet platforms. InstaPay follows BSP interbank clearing timelines. All three are subject to the transaction limits set by those platforms.

Funds in a suspended account are held and reviewed under our terms. We will not release them until the review concludes. If no breach is found, funds are returned to your registered payment method.

Email our support team with the subject line 'Data Deletion Request' and include your registered account details. We will process the request according to our retention policy and confirm the outcome in writing.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.